Frequently Asked Questions 

 

Q: Can I have something made on the spot?

A: Most of the time: yes. However, we strongly recommend pre-ordering, particularly for a Saturday or during a holiday. If you do not pre-order, be prepared to wait for those who have ordered before you, and please take into consideration that designs take some time to put together. Our head designer is often out of the shop on Saturday. Furthermore if we have had a busy Friday our stock will be very low on Saturday. There are also a few items on the website that require advanced notice such as Enduring Love Roses and our more high level designs. We strive to always have pre-made arrangements ready in store for you to choose from.

Q: Do you take custom orders?

A: Yes, all the time. The designs on our website are there for your convenience. We happily take custom orders over the phone at 519-886-8588 or in store.

Q: How close are the arrangements pictured to what will actually be received?

A: You may have noticed we have a disclaimer below each arrangement description, This is really just to let you know that some shades/blooms may be a little different. We take pride in our arrangements being 90%-100% the same as our pictures. At Charmed we feel that there is a real problem in the floral industry when it comes to delivering on promises. We feel that as a consumer you should know what you are getting.  All of the pictures on our website were photographed and created by us, not a third party unlike other shops. We release a collection four times a year so that our arrangements reflect what is seasonally available. We update our online stock everyday to ensure you are seeing what is available. However if something slips through the cracks and we feel that we cannot recreate a picture on our website we will contact you to let you know. 

***Occasionally approaching the weekend our stock gets low from a busy week and we can't restock due to suppliers hours. During these times you will see an announcement bar at the top of the page. At these times we like to leave items in stock so you can order for the following week when things are back

Q: Do you carry peonies?

A: Yes, however they are not always in season. The price per stem ranges from $6-$15 depending on the season. We have recently been able to get them from November-January(as well as the spring). Please call for availability. 519-886-8588

Q: Are there any flowers you do not stock?

A: Yes. Although our selection is always changing we have a few flowers that our customers typically request we do not use. Over the years we have learned to not bring them in. We do not carry: Mums, carnations, leather leaf, alstromeria, dyed flowers or babies breath. We do not regularly have lilies in but will order them by special request. All flowers are beautiful, but some just do not fit into our design aestetic. 

Q: Do you offer free delivery?

A: Occasionally we do as a promo, but in order to maintain our quality of service delivery in KW is a $9 fee. We do not profit from delivery and we view it as a service we provide for the convenience of our customers. Some shops offer it all the time and hide the cost in the price of the flowers, we would rather be upfront. 

Q: How long have you been in business?

A: We have been around since January of 2013. We changed locations in 2015 which has led to some confusion!

Q: What else can I find in your shop?

A: We have curated a large selection of gift items much of which is local or Canadian made. These items include: jewelry, candles, candy, chocolate, bath and body products, a large selection of modern plants/planters, DIY kits, cards, stationary, stuffed animals, bibs and onsie sets, wreaths and art. 

Q: My hydrangea died, what do I do?

A: We have a helpful blog post about that here. Still have concerns? Please do not hesitate to call us so we can remedy the matter. 

Q: Why do we need to call first before delivering?

A: Every time our driver makes a delivery attempt we are charged and that cost gets passed along to you. During times of hot or cold weather it is bad for the life of flowers to have them repeatedly going in and out of the shop or to be left on a door step. We have also, on frequent occasion, discovered the recipient is out of town. For all these reasons we call first and we don't even create the arrangement until we have confirmed they are home(for freshness).

One time someone REALLY wanted it to be a surprise. So we agreed I would call first from my personal cell phone to schedule a "gift delivery" so that the recipient wouldn't know it was flowers. The recipient was so upset that I had her address and phone number that she called the cops. So trust us, it's best to follow our policies : )

Q: Can you get navy blue or black flowers?

A: We have been getting a lot of requests like this lately. While blue flowers do exist they are not in shades of navy. Blue is not typically a color we stock in our cooler so please give us some advanced notice if you we require some. Please note that we do not dye or paint flowers. We do sometimes offer our Enduring Love Roses in blue.

Q: Will you wrap flowers I bought elsewhere?

A: Under no circumstance will we work with or wrap flowers or products a customer has bought elsewhere.